Frequently Asked Questions
Everything you need to know about your Hooké Outdoor gear and orders.
How can I track the status of my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns can be initiated through our online portal, though some clearance items may be final sale.
Do you ship internationally?
Yes, Hooké Outdoor ships to most countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
How should I care for my technical outdoor apparel?
To maintain the longevity of your gear, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid bleach and fabric softeners, as they can damage technical fibers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
All Hooké products are backed by a limited one-year warranty against manufacturing defects. If you experience an issue with the quality of your gear, please contact our support team with your order number.